Privacy policy

This website is owned and managed by CyDubai Real Estate Brokerage, based in Dubai, Royal Oceanic 704, Dubai Marina, UAE, for which data confidentiality is an essential component. Our data protection policy and practices focus on the appropriate and legal processing, exchange and storage of personal information and also on ensuring confidentiality, integrity and availability.

This privacy statement applies to the main operating entity of CyDubai Real Estate Brokerage and its subsidiaries.

CyDubai Real Estate Brokerage processes and stores personal data in the EU and is able to demonstrate at any time compliance with the laws of the European Union as well as with the principles established in this document.

This privacy statement represents the complete privacy policy applicable to the online activities of CyDubai Real Estate Brokerage. This statement explains the types of information we collect from customers and how we use this information.

Our website complies with the General Data Protection Regulation (“GDPR”), (Regulation (EU) 2016/679), which is a mandatory legislative act. The GDPR creates new rights for individuals and strengthens some existing rights under Directive 95/46/EC.

Principles of personal data protection

The data protection policy in the cydubai.agency website is based on the following data protection principles:

The processing of personal data will be done in a legal, fair and transparent manner;
The collection of personal data will only be done for specified, explicit and legitimate purposes and the data will not be further processed in a manner incompatible with those purposes;
The collection of personal data will be adequate, relevant and limited to the information necessary for the purpose of processing;
Personal data will be accurate and, where necessary, updated;
All reasonable steps will be taken to ensure that incorrect data is deleted or corrected without delay;
The personal data will be kept in a form that allows the identification of the person concerned and for a period no longer than that in which the personal data are processed;
All personal data will be kept confidential and stored in a manner that ensures the necessary security;
Personal data will not be distributed to third parties unless it is necessary for the purpose of providing services according to the agreements;
The persons concerned have the right to request access to personal data, their rectification and deletion, objection or restriction from data processing as well as from the right of data portability.

Personal data

Personal data means any information that can be linked to an identified or identifiable natural person (subject person). Personal data includes all types of direct or indirect information (i.e. used in connection with other data) that refer to the subject, such as name, date of birth, addresses, e-mail addresses, telephone numbers, etc.

Collection of personal data

The data we collect includes the following:

name, phone number, email address.
we collect data about your device and how you and your device interact with our products.
we collect data about the features you use and the web pages you visit on our site.
we collect data about your IP address, regional settings and language settings.

The purpose of collecting personal data:

informing customers/buyers regarding the status of their Account including validating, shipping and invoicing orders, resolving cancellations or problems of any nature related to an order, goods and/or services purchased;
sending periodic newsletters and/or alerts, by using electronic mail (e-mail, SMS), only if the person concerned has explicitly expressed his consent;
market research, tracking and monitoring of sales and customer/buyer behavior.

Use of personal data

We will use personal data only in the context of the purposes mentioned in the previous article. Also, CyDubai Real Estate Brokerage may provide the buyer’s personal data to other companies with which it is in partnership, but only for the purposes mentioned above, as follows: accounting firm, subcontractors, sales agents.

The buyer’s personal information can also be provided to the General Prosecutor’s Office, the Police, the courts and other competent state bodies, based on and within the limits of the legal provisions and as a result of express requests.

Security of processing

We will process data securely, apply and maintain appropriate technical measures to protect personal data against accidental or unlawful destruction or loss, alteration, disclosure or unauthorized access, in particular when processing involves the transmission of data over a network both against any other form of illegal processing. Customer data is saved in databases located on servers in the European Union.

In case of a security breach, which can be represented by an accident, a loss of data or an unauthorized access, CyDubai Real Estate Brokerage will inform the authorities represented in Romania by A.N.S.P.D.C.P. (National Supervisory Authority for the Processing of Personal Data) within a maximum of 72 hours from the discovery of the security breach.

Access and rectification or deletion of personal data

Customers have the right to request at any time access to, rectification, deletion or restriction of the processing of the data collected by us. To help us keep personal data up to date, we recommend users to inform us of any changes or discrepancies. To view an extract or modify personal data, to obtain information about the period of time for which CyDubai Real Estate Brokerage intends to keep personal data or for other questions related to personal data, including their definitive deletion from our records, please contact us by email at office@cydubai.agency or by phone at 0726.369.369.

Marketing emails

CyDubai Real Estate Brokerage has the right to send marketing emails to clients with their consent. This specific form of consent must be freely given, specifically and precisely informed. These requests are fulfilled when customers have opted-in to receive marketing emails (have actively consented).

Customers will always have the right to object, upon request and at no cost, to the processing of personal data for direct marketing purposes without having to provide concrete justifications. Customers can do this by clicking on the “Unsubscribe” link that appears in the e-mail messages we send you, or they can send us a message at office@cydubai.agency. Once the customer has objected, that customer’s personal data will no longer be processed for direct marketing.

Marketing emails contain information that we consider interesting for the customer, as well as breaking news related to our products and services.

Claims

Customers have the right to file a complaint related to the processing of their personal data. All questions and complaints will be processed by us in a timely manner and in accordance with internal procedures.

In the unlikely event that clients have suffered damages due to the violation of rights according to the personal data protection policy and CyDubai Real Estate Brokerage did not handle the complaint appropriately, clients have the possibility to send a complaint to the higher authority.

Complaints can be sent by email to office@cydubai.agency.

Changes to this policy

This policy may be updated from time to time, for example following changes to the relevant legislation or changes to the corporate structure within CyDubai Real Estate Brokerage. If changes are made to the material, customers will be notified by e-mail or through the website before the changes take effect. We encourage customers to check this page periodically to be informed about the latest news regarding our privacy practices.

In force from: 25.02.2022